Why we love being a family-owned company

Posted on by Tim Rosenblatt

What's so great about family-owned companies? We don't do business deals. We create business relationships that go beyond software and websites. Our clients aren't Conglomo, Inc, or Customer Number 1337-D. They're Tammy, Susan, Josh, Justin, & Steve.

We answer all our phone calls ourselves, we don't have "Press 1 for Sales; Press 2 for Billing; Press 3 to have an awful experience." If you want to know about a new project, you'll talk with our CEO, Michael, and he can give you a price estimate over the phone. Theresa handles the billing. When you're working on a project, you'll be able to speak directly with the engineers who are working for you. You can know the names of the people working for you -- and that's something you'll never get buying software from a Microsoft or an Apple.

Good business relationships are built on trust. Many of our clients trust us with their personal information, and their personal email logins.  Being family-owned, we treat clients like family, and I believe they notice the difference.

This belief permeates everything we do.  That's why we do things like offer warranties on software we write. If there's a bug in code we wrote, we fix it, at no cost. That's unheard of in the software industry, but it's business as usual at Cloudspace. That comes from business relationships, not business deals.

 
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