Patrick Moran of New Relic had a great piece on TC the other day, talking about revenue in SaaS companies. The most interesting part to me was this:

Bad: Churn can kill you, or at least your market cap

If you are building a SaaS business, churn is your enemy. Most public SaaS companies report their monthly churn rate, either as... Continue reading »

Carlos Sanchez has a good blog post over at DZone about Puppet and Chef. I've covered using Vagrant and the Opscode platform in a video tutorial, because I (and the rest of Cloudspace) prefer Chef over Puppet, but the important thing is that there's some tool being used for this purpose --... Continue reading »

Today I got lunch with a friend who recently put his startup on hold. He's remaining productive, as is good, and is continuing to educate himself, and refine his ideas. We talked briefly about why his startup hasn't already become successful -- why it didn't connect with users in the way he wanted it to.

He described his product as being something that is at... Continue reading »

So you've decided to do some user testing of your product. Great job -- very Lean of you!

I'm a huge advocate of doing user testing -- even at the earliest level. One of my favorite stories on the subject is of a team that was working on a product that involved people recording data into a mobile app throughout the day. In order to... Continue reading »

You're probably saying to yourself "But everyone has a QR Code these days, what makes this QR Code 'Pretty Sweet'"? Well Mr. Doubty McDoubterson, this QR Code has an awesome freakin' rocket in it. Check it out, tell yo friends.

For the past 6 years we have had the pleasure of working closely with both Justin Sayfie and Jon Flesichman. They are both kind, understanding and funny but above all else, they are hardworking. It's because of that that we weren't at all shocked yesterday when we saw that the Washington Post had put Sayfie Review and Continue reading »

Getting users to sign up for a new site can be difficult. As a product designer, simpler is nearly always better, which has led to signup forms where users are only asked for an email (they get a randomly generated password emailed to them). Facebook Connect and OAuthing in via Twitter have also become viable options, but there are always uses for more information about... Continue reading »